Help/FAQ

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • We will not rent, sell, loan, trade, or give away your name, address, email address, credit card information or personal information to any third party for marketing purposes without your permission. If you have purchased from our store, subscribed to one of our newsletters or entered a contest we may occasionally update you via email of special opportunities.

    How does BowerX.com protect my credit card information?

    BowlerX.com stores all credit card information on PCI-compliant servers, as required by all major credit card companies in order to assure your security. We use SSL Encryption Technology and automatically switch to secure mode before placing your order, and your personal information is protected with SSL (Secure Sockets Layer) encryption technology.



  • Shipping & Delivery
  •  

    STANDARD SHIPPING: Standard Insured Shipping is Free on all orders shipped within the Contiguous USA. Orders to Alaska, Hawaii, APO's and Puerto Rico will incur a low cost shipping fee which can be seen at check out before final payment is made.

    UPGRADED SHIPPING: Upgraded shipping is available through UPS, FedEx and the US Postal Service including Next Day Air, 2nd Day Air, and 3 Day Select. These options are available at check out and cost can be viewed before final payment is made. Please use the shopping cart for price quote.

    NOTE: The day a package is shipped is not consider a shipping day. Thus, if you select 2nd Day Air (order submitted before 11 a.m. EST) and the order is placed on Monday, the package would not be received until Wednesday. Orders placed AFTER 3 p.m. EST, Monday through Friday, may not be processed until the following business day. Tracking numbers will be emailed within 24hrs. of the time the order is placed in most cases. Orders placed after 3PM on a Friday, may not be processed until Monday, therefore tracking information may not be received until Tuesday evening.

     



  • International
  •  

    INTERNATIONAL SHIPPING: We offer shipping to most International destinations via UPS Worldwide Shipping or US Postal Service International Priority Mail. PLEASE SELECT AN INTERNATIONAL SHIPPING OPTION IF YOU DO NOT LIVE WITHIN THE CONTIGUOUS UNITED STATES (US, Puerto Rico, Hawaii, Alaska). WE DO NOT OFFER FREE SHIPPING OUTSIDE OF THE USA.

    Bowling balls ship via USPS Priority International Mail in large flat rate boxes for a flat fee of $88 per ball. All other items are charged at the applicable rates.

    DO NOT CHOOSE THE FREE SHIPPING OPTION FOR ORDERS SHIPPING OUTSIDE OF THE CONTINENTAL USA! This will delay the processing of your order unitl the applicable shipping fees are determined and paid. When choosing any other option, customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your customs office to verify whether the country to which you are shipping permits the shipment of our products. BowlerX.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

     



  • Warranties
  •  

    DEFECTIVE PRODUCTS: If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps: Email us at proshop@bowlerx.com with a description of the damage and photos of the item (and shipping box if it was damaged). Please include your order number and your telephone number along with the best time to reach you. If you are not able to send images of the defective item please call us at 844-BOWLERX.

    If your product is confirmed as damaged or defective we will replace your item at no charge to you. In some cases we may require the original item to be shipped back to us. In these cases we will pay for all return costs. If the original product is no longer available, we will offer a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase at http://www.bowlerx.com



  • Return Policy
  •  

    Our return policy is simple - If you are not happy with an item you have 60 days to return it and get a full refund and WE'LL PAY ALL RETURN COSTS. No restocking fees, no hassles, no questions to get your money back. All we ask is that the item is unused, in its original packaging and is shipped back double boxed for protection. If you have any questions call us at 844-BOWLERX or email us at proshop@bowlerx.com

    * PLEASE NOTE - One free return per original order ONLY. If additional returns are required shipping costs will be at the buyers expense.



  • Store Hours
  •  

    Customer service is available as defined on the Contact Us page of this Web site.