Help/FAQ

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • PRIVACY POLICY:

    We will not rent, sell, loan, trade, or give away your name, address, email address, credit card information or personal information to any third party for marketing purposes without your permission. If you have purchased from our store, subscribed to one of our newsletters or entered a contest we may occasionally update you via email of special opportunities.


    Secure Sockets Layer (SSL Technology)

    BowlerX.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

    VeriSign

    VeriSign SecuredVeriSign, Inc. is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With VeriSign, you can feel confident shopping on our website!

    Industry Standard Firewalls

    BowlerX.com servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.

    SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

    Privacy Policy

    BowlerX.com doesn't like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone. 



  • Shipping & Delivery
  • SHIPPING & DELIVERY QUESTIONS:

     

               Q:   Can I expedite my shipping?

    A:

    The following shipping options are available when you check out. Expedited orders placed before 1 p.m. Eastern Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day. *PLEASE NOTE SPECIAL SPEC REQUESTS MAY DELAY DELIVERY TIMES*

    • Standard Shipping (delivery within 4-5 business days): FREE
    • 1-Business Day Shipping and Handling: $50 per order
    • 2-Business Day Shipping and Handling: $30 per order
    • 3-Business Day Shipping and Handling: $20 per order

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

    • Q:

      Do you ship internationally?

      A:

      Yes, we do ship to international locations other than U.S. Territories and Military APO/FPO addresses. Please email us at customerservice@bowlerx.com for a shipping quote.

    • Q:

      Do you ship to PO Boxes or Military APO/FPO addresses?

      A:

      Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

    • Q:

      How are orders shipped and delivered to Alaska or Hawaii?

      A:

      Packages are sent via USPS Priority Mail for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. USPS Priorty Mail can take 5-10 business days for arrival to these locations.

    • Q:

      How are orders shipped to US Territories and APO/FPO addresses?

      A:

      Packages are sent via USPS Priority Mail for a nominal shipping cost.Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. Please allow additional time for orders shipped to these addresses.

    • Q:

      How can I track my order?

      A:

      Once an order has shipped out, we will send you an email with the tracking number. Tracking information will normally arrive within 24 hrs. after order processing. Orders placed after 1pm EST on a Friday may not receive tracking information until Tuesday morning.

    • Q:

      How long will it be before I receive my order?

      A:

      For standard shipping, you should receive your order within 4-5 business days.
      Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

    • Q:

      When will I get my order?

      A:

      Depending on the shipping options that you have chosen, your delivery day will fall into one of these categories:

      *All expedited orders placed after 1pm EST, please allow 1 additional business day for delivery.

      Ordered On 

      1 Business Day Shipping *

      2 Business Day Shipping * 3 Business Day Shipping * Standard Shipping
        Expected Delivery Expected Delivery Expected Delivery Expected Delivery
      Monday Tuesday Wednesday Thursday Monday
      Tuesday Wednesday Thursday Friday Tuesday
      Wednesday Thursday Friday Monday Wednesday
      Thursday Friday Monday Tuesday Thursday
      Friday Monday Tuesday Wednesday Friday
      Saturday Tuesday Wednesday Thursday Monday
      Sunday Tuesday Wednesday Thursday Monday

    • Q:

      I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

      A:

      UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number.

      When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

    • Q:

      Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

      A:

      If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 1pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

    • Q:

      Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

      A:

      If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

    • Q:

      What are the shipping charges for returning an order?

      A:

      There are no return shipping charges for orders originally shipped to a destination within the United States. Returns from Alaska, Hawaii, U.S. Territories, or from Military APO/FPO addresses may incur a nominal return fee. Please note UPS return shipments must also be shipped from the United States.

    • Q:

      What do you charge for standard shipping an order?

      A:

      All orders shipped to a destination within the United States ship free of charge. Alaska, Hawaii, U.S. Territories or Military APO/FPO addresses are shipped at a nominal fee which is calculated and can be viewed BEFORE the check out and payment process.

    • Q:

      Will I have to sign for my package?

      A:

      Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery.



  • International
  • INTERNATIONAL ORDERS:

    We do not offer International Shipping options at check out. If you are from outside the Continental USA and its Territories please email us at customerservice@bowlerx.com for International Shipping quotes.

     



  • Warranties
  • WARRANTY POLICY:

    DEFECTIVE PRODUCTS: If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps: Email us at customerservice@bowlerx.com with a description of the damage and photos of the item (and shipping box if it was damaged). Please include your order number and your telephone number along with the best time to reach you. If you are not able to send images of the defective item please call us at 844-BOWLERX.

    If your product is confirmed as damaged or defective we will replace your item at no charge to you. In some cases we may require the original item to be shipped back to us. In these cases we will pay for all return costs. If the original product is no longer available, we will offer a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase at http://www.bowlerx.com



  • Return Policy
  • RETURN POLICY:

    Our return policy is simple - If you are not happy with an item you have 60 days to return it and get a full refund and WE'LL PAY ALL RETURN COSTS. No restocking fees, no hassles, no questions to get your money back. All we ask is that the item is unused, in its original packaging and is shipped back double boxed for protection. If you have any questions call us at 844-BOWLERX or email us at customerservice@bowlerx.com

    * PLEASE NOTE - One free return per original order ONLY. If additional returns are required shipping costs will be at the buyers expense.



  • Store Hours
  •  

    Customer service is available as defined on the Contact Us page of this Web site.



  • Miscellaneous
  • BowlerX.com Double The Manufacturer Warranty

    We'll DOUBLE the manufacturer's warranty up to an additional year for only $5.95! You'll bypass the lengthy manufacturer's claims process and work directly with us! No additional costs of any kind.

    Benefits:

    *Fast Turnaround - just a few days to process claims

    *We pay freight back to the warehouse

    *We pay freight back to you

    *We will arrange pick-up of your warranty return

    Conditions:

    *Item be purchased from BowlerX.com

    *Double warranty upgrade must be purchased with item at time of original order

    *Must be a manufacturing defect, NOT normal wear and tear

    *Item must be retumed for inspection

    *THIS OFFER ONLY APPLICABLE IN THE CONTIGUOUS UNITED STATES

     

    BowlerX.com Drilling Protection Plan 

    If your new ball cracks when it's drilled by a pro shop, BowlerX.com will replace your ball free of charge! Manufacturers' warranties typically do not cover cracking during drilling and drillers are not held responsible for their mistakes or defects in the ball.


    *Ball must be purchased from BowlerX.com

    *Ball must be drilled within 10 days of receipt

    *Protection must be purchased with ball at time of original order

    *Ball must be returned for inspection and the receipt for drilling charges must be included

    *We pay freight back to you

    *THIS OFFER ONLY APPLICABLE IN THE CONTIGUOUS UNITED STATES

    *Non-refundable once the ball has been received by the customer

     

    BowlerX.com Shoe Protection Plan

    If during the first year of normal use, your new shoes are damaged due to a manufacturing defect in workmanship or materials, BowlerX.com will replace your shoes free of charge! With our Shoe Protection Plan, there is no need to wait for a lengthy manufacturer warranty claim. We will replace your shoes immediately.

    *Shoes must be purchased from BowlerX.com

    *Claims must be made within 1 year of order date

    *Insurance must be purchased at time of order

    *Shoes must be returned for inspection

    *Immediate replacement

    *We pay freight back to you (free shipping does not apply to international, USPS, Hawaii, or Alaska orders)

    *Non-refundable once the item has has been received by the customer

     

    BowlerX.com Bag Protection Plan

    If your new bag is damaged due to normal use during the first year, BowlerX.com will replace your bag free of charge! Manufacturers' warranties typically only cover defects in the bag and do not cover normal wear. With our Bag Protection Plan there is no need to wait for a lengthy manufacturer warranty claim. We will immediately replace your bag due to a broken handle, wheel, or zipper.

    *Bag must be purchased from BowlerX.com

    *Claims must be made within 1 year of order date

    *Insurance must be purchased at time of order

    *Bag must be returned for inspection

    *Immediate replacement

    *We pay freight back to you (free shipping does not apply to international, USPS, Hawaii, or Alaska orders)

    *Non-refundable once the item has has been received by the customer