The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Privacy Policy

We will not rent, sell, loan, trade, or give away your name, address, email address, credit card information or personal information to any third party for marketing purposes without your permission. If you have purchased from our store, subscribed to one of our newsletters or entered a contest we may occasionally update you via email of special opportunities.

BowlerX.com doesn’t like it when someone gives away our personal information and neither do you! That’s why we don’t rent, sell or share your personal information with anyone.

Secure Sockets Layer (SSL Technology)

BowlerX.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Industry Standard Firewalls

BowlerX.com servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you’re absolutely safe while you shop.

SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

F.A.Q.

Shipping and Delivery Options:

Q:   Can I expedite my shipping?

A:  The following shipping options are available when you check out. Expedited orders placed before 1 p.m. Eastern Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

Standard Shipping: FREE

1 – Business Day Shipping: (Calculated Based on Order)

2 – Business Day Shipping: (Calculated Based on Order)

3 – Business Day Shipping: (Calculated Based on Order)

Please Note:

1. Special Spec Requests May Delay Delivery Times
2. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Q: Do you ship internationally?

A: Yes, we do ship to international locations other than U.S. Territories and Military APO/FPO addresses. Please email us at customerservice@bowlerx.com for a shipping quote.

Q:  Do you ship to PO Boxes or Military APO/FPO addresses?

A:  Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

Q:  How are orders shipped and delivered to Alaska or Hawaii?

A:  Packages are sent via USPS Priority Mail for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. USPS Priority Mail can take 5-10 business days for arrival to these locations.

Q:  How are orders shipped to US Territories and APO/FPO addresses?

A:  Packages are sent via USPS Priority Mail for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. Please allow additional time for orders shipped to these addresses.

Q:  How can I track my order?

A:  Once an order has shipped out, we will send you an email with the tracking number. Tracking information will normally arrive within 24 hrs. after order processing. Orders placed after 1pm EST on a Friday may not receive tracking information until Tuesday morning.

Q:  How long will it be before I receive my order?

A: For standard shipping, you should receive your order within 3-7 business days.
Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

Q: When will I get my order?

A:  Depending on the shipping options that you have chosen, your delivery day will fall into one of these categories:

*All expedited orders placed after 1pm EST, please allow 1 additional business day for delivery.

Ordered On	1 Business Day Shipping Expected Delivery *	2 Business Days Shipping Expected Delivery *	3 Business Days Shipping Expected Delivery *	Standard Shipping Latest Delivery
Monday	Tuesday	Wednesday	Thursday	Following Wednesday
Tuesday	Wednesday	Thursday	Friday	Following Thursday
Wednesday	Thursday	Friday	Monday	Following Friday
Thursday	Friday	Monday	Tuesday	Second Monday
Friday	Monday	Tuesday	Wednesday	Second Tuesday
Saturday	Tuesday	Wednesday	Thursday	Following Wednesday
Sunday	Tuesday	Wednesday	Thursday	Following Wednesday

Q:  I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

A: UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled — sometimes months ago — under that same number.

When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the “view package progress” link, and the updated tracking detail will be reflected.

Q:  Oops! I accidentally placed my order with standard shipping, but I need the order tomorrow!

A:  If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 1pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Q:  Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

A:  If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our warehouse. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order. If your order is returned to us because you provided an incorrect shipping address we will NOT re-ship for free. You will be responsible for actual shipping costs. If you decide to not have your order re-shipped, we will refund your purchase price MINUS our incurred shipping cost and all return fees for the initial shipment.

Q:  What are the shipping charges for returning an order?

A:  Buyer is responsible for all return shipping costs to our warehouse. Products returned must be new, unused, un-drilled, and in the original packaging.
Call customer service at 844-269-5379 for an Return Authorization Number (RA#) and warehouse address – *PLEASE DO NOT RETURN TO RETURN ADDRESS ON LABEL*. If items are damaged during delivery or defective please see our Warranty Policy below.

Q:  What do you charge for standard shipping an order?

A:  All orders shipped to a destination within the United States ship free of charge. Alaska, Hawaii, U.S. Territories or Military APO/FPO addresses are shipped at a nominal fee which is calculated and can be viewed BEFORE the check out and payment process.

Q:  Will I have to sign for my package?

A:  Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

International Orders:

We DO SHIP to International destimations but do not offer International Shipping options at check out. If you are from outside the Continental USA and its Territories please email us at customerservice@bowlerx.com for International Shipping quotes. Please include the item(s) that you are interested in purchasing along with your complete shipping address so that we may provide you with an accurate quote.

Warranty Policy:

Defective Products

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps: Email us at customerservice@bowlerx.com with a description of the damage and photos of the item (and shipping box if it was damaged). Please include your order number and your telephone number along with the best time to reach you. If you are not able to send images of the defective item please call us at 844-BOWLERX.

If your product is confirmed as damaged or defective we will replace your item at no charge to you. In some cases we may require the original item to be shipped back to us. In these cases we will pay for all return costs. If the original product is no longer available, we will offer a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase at http://www.bowlerx.com

Return Policy:

Our return policy is simple – If you are not happy with an item, you have 30 days to return it and get a full refund. No restocking fees**, no hassles, no questions to get your money back. All we ask is that items are unused, in original packaging and shipped back double boxed/bagged for protection. If you have any questions call us at 844-BOWLERX or email us at customerservice@bowlerx.com.

– Call customer service at 844-269-5379 for an Return Authorization Number (RA#) and warehouse address. *PLEASE DO NOT RETURN TO RETURN ADDRESS ON LABEL*

– Buyer will be responsible for all return shipping costs for the return to our warehouse.

– Products returned must be new, unused, un-drilled, and in the complete original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.

– Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return.

*The following items are NOT eligible for product returns/exchanges:

-Discontinued products

-Personalized product (i.e.: dye-sublimated items with a Name Addition, ball engraving, custom bowling balls)

-Product that has been worn or used.

-Products that are NOT shipped back in the manufacturer’s original packaging. All returns MUST BE double boxed to protect the original manufacturer’s packaging.

**All DYE-SUBLIMATED Returns/Exchanges are subject to a 25% restocking fee (non-personalized ONLY).

Store Hours

Customer service phone support is available from 10am to 5pm EST at 844-269-5379. You may also email us at customerservice@bowlerx.com and we will respond to you in a timely manner.

Our Pro Shop location located at Town & Country Lanes in Bethlehem PA is open from 5pm to 8pm Tuesday through Thursday and Noon to 3pm on Saturdays.

Assurance and Protection Plan Options:

Assurance and Protection Plan Options

BowlerX.com Double the Manufacturer Warranty

We’ll DOUBLE the manufacturer’s warranty up to an additional year for only $5.95! You’ll bypass the lengthy manufacturer’s claims process and work directly with us! No additional costs of any kind.

Benefits:

1. Fast Turnaround – just a few days to process claims
2. We pay freight back to the warehouse
3. We pay freight back to you
4. We will arrange pick-up of your warranty return

Conditions: 

1. Item must be purchased from BowlerX.com
2. Double warranty upgrade must be purchased with item at time of original order
3. Must be a manufacturing defect, NOT normal wear and tear
4. Item must be returned for inspection
5. This offer only applicable in the contiguous United States.

BowlerX.com Drilling Protection Plan

If your new ball cracks when it’s drilled by a pro shop, BowlerX.com will replace your ball free of charge! Manufacturers’ warranties typically do not cover cracking during drilling and drillers are not held responsible for their mistakes or defects in the ball.

1. Ball must be purchased from BowlerX.com
2. Ball must be drilled within 10 days of receipt
3. Protection must be purchased with ball at time of original order
4. Ball must be returned for inspection and the receipt for drilling charges must be included
5. We pay freight back to you
6. This offer only applicable in the contiguous United States.
7. Non-refundable once the ball has been received by the customer

BowlerX.com Shoe Protection Plan

If during the first year of normal use, your new shoes are damaged due to a manufacturing defect in workmanship or materials, BowlerX.com will replace your shoes free of charge! With our Shoe Protection Plan, there is no need to wait for a lengthy manufacturer warranty claim. We will replace your shoes immediately.

1. Shoes must be purchased from BowlerX.com
2. Claims must be made within 1 year of order date
3. Insurance must be purchased at time of order
4. Shoes must be returned for inspection
5. We pay freight back to you (free shipping does not apply to international, USPS, Hawaii, or Alaska orders)
6. Non-refundable once the item has been received by the customer

BowlerX.com Shoe Fit Assurance Plan

We know that it is difficult to purchase shoes without trying them on. If you are concerned about receiving a pair of shoes that do not fit, then our Shoe Fit Assurance Plan is for you. We’ll pay the shipping costs in both directions. Just try them on at home, and if they don’t fit, exchange them for the right size.

* We pay all freight costs to return the shoes to our warehouse

* We pay all freight costs to ship another size pair to you

* Shoes must NOT be worn.

* Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.

* Limit 1 return for a new size per original purchase

* Assurance Plan only valid in the Contiguous United States (Alaska, Hawaii, Puerto Rico not included)

* Assurance Plan is non-refundable

* Does not cover shoes returned for a refund. Shoes returned for a refund will incur a $4.95 restocking fee

* Returned shoes must be originally purchased from BowlerX.com

BowlerX.com Perfect Fit Assurance Plan 

Our products will fit you perfectly, or we’ll exchange them at no additional cost to you! We’ll pay all the shipping costs! Just try them on, and if they don’t fit, exchange them for the right size.

NOTE: Item MUST BE returned in original manufacturer packaging in new condition to qualify for exchange — MUST NOT show any wear. Call customer service at 844-269-5379 for an Return Authorization Number (RA#) and warehouse address – *PLEASE DO NOT RETURN TO RETURN ADDRESS ON LABEL*

* We pay all freight costs to return the item to our warehouse

* We pay all freight costs to ship another size item to you

* Item must NOT show any wear

* Limit 1 return for a new size per original purchase

* Assurance Plan only valid in the Contiguous United States (Alaska, Hawaii, Puerto Rico not included)

* Assurance Plan is non-refundable

* Does not cover items returned for a refund

* Returned items must be originally purchased from BowlerX.com

BowlerX.com Bag Protection Plan

If your new bag is damaged due to normal use during the first year, BowlerX.com will replace your bag free of charge! Manufacturers’ warranties typically only cover defects in the bag and do not cover normal wear. With our Bag Protection Plan there is no need to wait for a lengthy manufacturer warranty claim. We will immediately replace your bag due to a broken handle, wheel, or zipper.

1. Bag must be purchased from BowlerX.com
2. Claims must be made within 1 year of order date
3. Insurance must be purchased at time of order
4. Bag must be returned for inspection
5. Immediate replacement
6. We pay freight back to you (free shipping does not apply to international, USPS, Hawaii, or Alaska orders)
7. Non-refundable once the item has been received by the customer