Return Policy:
Our return policy is simple – If you are not happy with an item, you have 30 days to return it and get a full refund. No restocking fees**, no hassles, no questions to get your money back. All we ask is that items are unused, in original packaging and shipped back double boxed/bagged for protection. If you have any questions call us at 844-BOWLERX or email us at customerservice@bowlerx.com.
– Call customer service at 844-269-5379 for an Return Authorization Number (RA#) and warehouse address. *PLEASE DO NOT RETURN TO RETURN ADDRESS ON LABEL*
– Buyer will be responsible for all return shipping costs for the return to our warehouse.
– Products returned must be new, unused, un-drilled, and in the complete original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.
– Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return.
*The following items are NOT eligible for product returns/exchanges:
-Discontinued products
-Personalized product (i.e.: dye-sublimated items with a Name Addition, ball engraving, custom bowling balls)
-Product that has been worn or used.
-Products that are NOT shipped back in the manufacturer’s original packaging. All returns MUST BE double boxed to protect the original manufacturer’s packaging.
**All DYE-SUBLIMATED Returns/Exchanges are subject to a 25% restocking fee (non-personalized ONLY).
Defective Products:
If you have received an item that is damaged and you feel that it needs to be returned you have 30 days to return it for a full refund. Please follow these simple steps: Email us at customerservice@bowlerx.com with a description of the damage and photos of the item (and shipping box if it was damaged). Please include your order number and your telephone number along with the best time to reach you. If you are not able to send images of the defective item please call us at 844-BOWLERX.
If your product is confirmed as damaged or defective we will replace your item at no charge to you. In some cases we may require the original item to be shipped back to us. In these cases we will pay for all return costs. If the original product is no longer available, we will offer a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase at http://www.bowlerx.com